Privacy Policy

Laboratoire Bioderma Canada Inc. (hereinafter “Bioderma”), a Canadian affiliate of the NAOS Group, highly values its customers and is committed to the protection of their Personal Information (as defined herein) that they have provided to us.

Policy Coverage

The present privacy policy (hereinafter the “Policy”), as it may be amended from time to time, covers the collection, receipt, disclosure and use of Personal Information by Bioderma, in particular but not necessarily limited to the use of any website, mobile optimized website, social media page or mobile application owned by us (each a “Website” or collectively, “Websites”). In the event any changes are made to this Policy, a notice to such effect will be posted on the affected Website or Websites. Following the posting of such changes, your continued use of the Website will constitute acceptance of the changes.

This Policy was last updated on 2018/06/01

By using the Website, in particular by communicating with Bioderma by email, by registering as a user and setting up a user account and password, ordering merchandise on-line, signing up for Club Bioderma in order to receive promotional or other material, participating in a promotion, contest, product survey or product review, you consent to the collection, receipt and use of your Personal Information that you provide to us within the terms of the Policy.

You may withdraw your consent at any time upon reasonable written notice to our Privacy Officer at the address indicated below. The length of such reasonable notice will vary in accordance with the reasons the Personal Information was collected. If you withdraw your consent after you have signed up for Club Bioderma, your email address will be deleted from our mailing list, and you will no longer receive any promotional material, unless you sign up for Club Bioderma again.

Age of Users

You must be at least 13 years of age to register as a user. It is Bioderma’s policy not to collect Personal Information of persons under the age of 13 years without the consent of a parent or legal guardian and Bioderma will not knowingly collect or maintain any Personal Information on any person under the age of 13 years without such consent. If it is brought to our attention that Personal Information of a person under the age of 113has been submitted to us without the required consent, such Personal Information will be deleted on the written request of a parent or legal guardian.

When Information is Collected

Bioderma will collect Personal Information to the extent required in cases such as:

Type of Information Collected

Personal Information, as used in this Policy, is any information that can be used to identify an individual and that you submit to us, and includes:

The information collected by Bioderma for the purposes of on-line product reviews or surveys and for membership to Club Bioderma, also includes:

This additional information is collected and retained for the sole purpose of assessing which of our products may be suitable for you or be of interest to you as well as to provide you with promotional material on existing or new products that may be suitable for you.

Bioderma may also maintain a record of your product interests.

Use of Personal Information

Bioderma may use your Personal Information collected from you for any of the following purposes:

You may choose not to receive promotional materials or cancel your subscription to Club Bioderma. Instructions will be provided in the emails by which you receive the promotional material on how to unsubscribe.

Accuracy of Information

You are solely responsible for providing and maintaining accurate information on yourself or other persons, where required.

You may correct, update or amend the information in your account at any time.

You have the right to examine your Personal Information that we collect at any time. Should you wish to examine the information, please send us a written request to our Privacy Officer at the address below. Should you discover any inaccuracies in the information we have, please notify us as soon as possible and provide us with the corrected information.

Subject to you providing us with up-to-date and correct information, Bioderma will ensure that the Personal Information it collects is as accurate, complete, and up-to-date as may be required for the purposes for which it is to be used.

Limited Disclosure to Third Parties

Bioderma does not sell, rent or otherwise communicate your Personal Information to other parties, except as may be required by law, or except as specifically described in this Policy. Furthermore, Bioderma will only use your information in connection with the above-mentioned purposes.  We will not use the information for any other reasons without your consent, unless required to do so by law, whether in response to a legal procedure, demands from government authorities, and insofar as may be necessary to protect the rights, including proprietary rights, and interests of Bioderma.

If we obtain your consent to the disclosure of Personal Information to others, you may withdraw your consent by contacting our Privacy Officer as provided herein.

In the event of a sale of all or substantially all of Bioderma’s assets, Bioderma may provide the prospective purchaser with your Personal Information, who may use same strictly for purposes of evaluating the proposed transaction, or after acquiring the assets, for the operation and management of the affairs of the acquired business, or for the other purposes set out in this Policy.

Where required, we will provide your Personal Information to administrative service providers in order to serve you, such as your name and credit card information which we may provide to the credit card service provider in order to process and complete your order.

We may transfer Personal Information for processing to non-affiliated third parties with whom we have concluded agreements that contain undertakings for these third parties not to use or disclose the Personal Information other than for the purpose of such processing and that impose obligations on these parties to take appropriate security measures to safeguard the information.

Bioderma’s Website may contain links to websites operated by third parties who may collect Personal Information from their users.  Bioderma does not assume any responsibility for your use of any such websites.  By accessing a third party’s website from Bioderma’s Website, you release Bioderma of any responsibility for the actions, practices and omissions of third parties who operate these websites. You are advised to consult the privacy policies on every website you visit.

Protection of Information

We take all means to the best of our ability to protect the Personal Information that you provide us with.  In this regard, we have adopted security measures to ensure the confidentiality and safeguarding of your Personal Information. All Bioderma employees, agents or other mandataries are required to respect this Policy.

While we use our best efforts to protect your Personal Information, no security procedure can be fully guaranteed. In the event of any unauthorised use of your Personal Information (e.g. through unauthorised access or theft), we will inform you as soon as possible after we obtain knowledge of such disclosure.

Retention of Information

 Bioderma will retain your Personal Information as long as necessary for the purposes described in the Policy, or for such other period as may be required by law.


Non-personal Information

 1) General Non-Personal Information

This Policy applies only to Personal Information. It does not cover non-personal information with respect to the manner in which you access our Website and which does not allow us to personally identify you. Such non-personal information may include, without limitation, the type of browsers used, computer operating systems, Internet Service Providers (ISPs), Internet Protocol (IPs) addresses, device identifiers, locations, date and time stamps as well as the pages on our Website visited and the links on our Website that are clicked on by a user.

Non-personal information is automatically collected and stored in log files when you access our Website. Non-personal information is also required and used to diagnose problems with our servers, gather broad demographic information and to administer our Website. However, in the event that non-personal information we have collected is linked to an identifiable individual, then that information collected will, upon discovery of same, become Personal Information of that individual and become subject to this Policy.


2) Cookies

We may use “cookies” to track your preferences and activities on the Website, analyse trends, administer our Website, and to facilitate the collection of personal and non-personal information for aggregate use. If you disallow cookies through your web browser, you may not be able to access certain sections of the Website which may not function or to receive personalized information when visiting the Website.

3)  Location services

When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, which information could include a unique identifier for your device. This information may be used and stored by us or by our service providers in order to provide you with location-based services, search results, and other personalized content.  You will receive notifications only if you have accepted to receive such notifications. You may be able to control or disable location services in your device’s settings menu. We recommend you contact your mobile service carrier or the manufacturer of your particular device in order to obtain any information as to controlling or disabling location services.

Contact Information

Should you wish to communicate with our Privacy Officer for any of the reasons mentioned in this Policy, or should you have any questions on our Policy, please contact our Privacy Officer at:

Privacy Officer

Naos Canada Inc.

4200, boul. St Laurent

Bureau 525
Montréal (Québec)

H2W 2R2


You may also unsubscribe from our promotional emails by using the “Unsubscribe” link found at the bottom of any promotional email message you may receive from us.

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